Get Support
If you need help with Firefly, you can find frequently asked questions on this page. Or, you can join our support server to talk to our team and other users.
Frequently Asked Questions
What is Firefly?
Firefly is a discord bot that provides gaming tools to help your members play their favorite games.
How can I install Firefly?
Please visit the installation page for instructions on how to install Firefly.
Why the bot is not responding to my commands?
After inviting Firefly, you need to visit the dashboard to configure the bot. You need to bind the topics to your channels so that Firefly knows what content to provide.
How can I get support?
Please join the support server.
How can I report a bug or a security concern?
Please join the support server and report the bug or security issue to our support team.
What personal data do you collect and store?
When browsing our website and utilizing the Firefly bot, we adhere to strict privacy standards. We do not collect or store any personal data. However, we may gather anonymous usage data, such as search keywords, search times, and search frequency. This information aids in refining our service and is devoid of any personal identifiers.
If you wish to contribute to our wiki, you must either log in to our website or utilize the bot command for contribution. In such instances, we collect your Discord user ID, nickname, and avatar to properly credit your contributions.
As a server owner, when you invite the Firefly bot to your server, we collect pertinent information including your server ID, server name, and channel details. This data enables us to offer configuration options for the Firefly bot and is crucial for the proper functioning of our service.
How can I delete my data?
To request the removal of your Discord information from our service, please reach out to us via our support Discord server. We'll promptly assist you with the necessary steps to ensure your information is removed from our records.
I created a page accidentally, or with unintended content. How can I delete it?
Please reach out to us as soon as possible, via our support Discord server to request the deletion of the page. We will try our best to help you remove that page.